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Our Policy
VacciVets Privacy Policy.
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This privacy sets out how we look after your data and about your privacy rights as our client.
Please use the Glossary to understand the meaning of some of the terms used in this privacy notice. This privacy notice covers the following content:
1. Important information and who we are:
This privacy notice is designed to give you information about how we collect and process your data through registration with us or through the using our website.
Our website is not intended for people under 18 and we do not knowingly collect data relating to children.
We recommend you read this policy to fully understand how we collect and use your personal data.
This policy is as an addition to all other nodes and is not intended to override them.
Controller
VacciVets LTD is the data controller and we are responsible for your personal data (collectively we may be referred to as “VacciVets LTD”, "we", "us", or "our" in this privacy notice).
Contact details
Our full details are as follows: VacciVets LTD, 11 Sewell Court, Crook, Co Durham, DL15 9GN
Data Compliance Officer Email address:
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
If you do have an issue with how your data is handled however, we would like the opportunity to rectify this concern so please do get in touch.
Changes to the privacy notice and your duty to inform us of changesThis version was last updated on 12th March 2024
The data we hold must be accurate and up to date. Please contact us as soon as possible if any of your personal has changed.
Links to third-party websitesOur website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements.
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
• Identity Data including first name, last name, title,
• Contact Data, including billing address, delivery address, email address and telephone numbers.
• Pet Data, including the name, species, breed, gender, insurance records and medical history of your pet(s).
• Financial Data, including bank account and payment card details.
• Transaction Data, including details about payments to and from you and other details of products and veterinary services you have purchased from us.
• Technical Data, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Usage Data, including information about how you use our website, products and veterinary services.
• Marketing and Communications Data, including your preferences in receiving marketing from our third parties and us and your communication preferences.
We also collect, use, and share Aggregated Data, such as statistical or demographic data, for specific purposes.
If you fail to provide personal dataWhere we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or veterinary services). In this case, we may have to cancel your product or service with us. We will notify you if this is the case at the time.
3. How is your personal data collected?We use different methods to collect data from and about you, including:
* Directly obtained from you by your registering with us by post, email or over the telephone. This includes personal data you provide when you:
• register with us;
• request our products or services;
• create an account on our website;
• subscribe to our health plan;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback on our products or services.
4. How we use your dataWe will only use your data inline with what the law allows. This can be used:
• Where we are about to enter or have entered into a contract for the delivery of veterinary services with you.
• Where processing is necessary for our legitimate interests (or those of a third party) as well as your interests, and your fundamental rights and freedoms do not override those interests.
• Where we need to comply with a legal or regulatory obligation.You have the right to withdraw consent in relation to your data being shared with any third party at any time by contacting us via email. How we use your data: - To contact you in relation to your pet or our services
* To obtain payment for our products or services
* To send you reminders about services and products we provide your pet
* To notify you of any changes to our services, products or policies
* To request a review of our services and products
*To offer you that chance to enter any prize draws or competitions and to alert you if you are a winner.
* To administer and protect our business and/or our website
*Data analysis to help improve our website and services
Marketing
We may occasionally suggest products or services we feel maybe of interest to you. We require consent before hand and this can be gained when you register with us by conforming your consent verbally. You can with draw consent to any marketing from us or a third party at any time but sending a request by email.
Cookies
Our website uses cookies to assist with functionalities such as security, network management, and accessibility. Our website may also use non-essential cookies, such as Google Analytics, to help us to improve our website by collecting and reporting information on how you use it.
Finally, our website may use marketing cookies to promote products which you may find interesting. These cookies will, in almost all cases only collect anonymous data.
Your data will never be transferred outside of the European Economic Area (EEA) with the appropriate safeguards in place.
Data Security
Security around any personal data stored is very important to us and we have taken steps to prevent your data being accidentally lost or used in a unauthorised way. Access to any personal data is restricted to our employees, trusted agents or contractors. Data will only be used by these people subject to a duty of confidentiality.
Data retention
We will only hold your data as long as necessary to fulfil the purposes it was first collected for.
General data such as contact information, client names and information regarding your pets for six years after they cease being customers or using our services for legal reasons.
In some circumstances your data may be used for statistical or research purposes, in these cases we reserve the right to use this information without further notice.
Your legal rights
In some circumstances you have the legal right under data protection law to:
* Request access to any data we hold about
* To ask how we use your data
* Request changes made to the data we hold about you
* Remove any data we hold about you if this data is being held for no good reason
* Remove data if we have used it unlawfully
You can request a copy of any data we hold about you at anytime. Requests can be made by email and will be provided in a clear way. No fee is required to access your data. Any request made will be processed with 30 days from the request being made.No fee usually required however we need to satisfy ourselves of your identity before forwarding any data to you.
Third Parties
These can include:
* IT system providers (UK based and EEA bases as well as non EEA bases where appropriate safe guards are in place
* Professional advisers such as lawyers, bankers, auditors or insurers bases in the UK and EEA
* HM Revenue & Customs, regulators and any other authorities.